Free shipping over $100. Free Perth pickup.
Saffa PantryPerth

Questions

The things people ask

If the answer is not here, the contact page reaches us directly.

What does postage cost?

It depends on the weight and size of your order, and it is worked out at checkout from published Australia Post prices. Two or three jars in a satchel is about $10.55. Over $100 we cover it. The shipping page has the full table.

Is it cheaper to post within WA than to the eastern states?

No. Australia Post charges one national price for parcels up to 5 kg, so distance makes no difference below that weight. It only starts to matter on parcels over 5 kg, which is a fairly large order from us.

How long will it take to reach Sydney or Melbourne?

We dispatch within one business day. Australia Post quotes two to six business days for Parcel Post, and from Perth the eastern states usually sit at the longer end of that. Regional addresses can add another day or two.

Can I collect instead of paying postage?

Yes, if you are in Perth. Choose pickup at checkout and there is no postage and no minimum spend. See Perth pickup.

Are these genuine South African products?

Yes. Everything is imported South African stock in its original packaging, not a locally made version.

How hot is the masala really?

The flames on each product are honest, one to four. All Purpose Masala is one flame and mild enough for anyone. Kashmiri Extra Special sits in the middle. Romborossi Sting and Mother In Law Masala are the full four, genuinely hot, and behave more like a chilli powder than a curry powder, so start with less than you think.

What about expiry dates on imported groceries?

Everything we send has a usable date on it. If anything arrives short dated, tell us and we will sort it out. See returns.

Something arrived broken. What now?

Glass does occasionally lose an argument with a parcel sorter. Send us a photo within seven days and we will replace it or refund it, your choice.

Do you do wholesale or bulk?

Ask us. If you run a restaurant or a shop and want a case of something, use the contact page and tell us what and how much.

Can you get something you do not currently stock?

Often, yes. Tell us what you are after through the contact page. Requests are how most new lines get added.